Frequently Asked Questions
Everything you need to know about your Alden Shoes experience.
What is your standard shipping timeframe?
We offer standard shipping across the United States within 5-7 business days. Expedited shipping options are available at checkout for those who need their footwear sooner.
How do I determine my correct size in Alden lasts?
Alden shoes are built on various lasts, such as the Barrie or Trubalance, which often run large. We recommend sizing down a half size from your standard athletic shoe size for the best fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn, pristine items within 30 days of delivery. Please ensure shoes are tried on only on carpeted surfaces to avoid scuffing the leather soles.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
Can my Alden shoes be resoled or refurbished?
Absolutely. Alden shoes feature Goodyear welt construction, allowing them to be sent back to the factory for a full restoration, including new soles, heels, and leather conditioning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through specialized financing partners.